Contact Us

Since we are an internet based site it is always best to contact us via email. (Our DH's often drag us away from our computers and scrap projects kicking and screaming at 2am!)

If you have questions:

Cookies

An Internet cookie is a text file placed on your computer by web sites that you visit. Because it only contains text, it cannot transmit a virus or do damage to your system. This information is generic and it saves you time while visiting our store. An example of information that we would store is your user name, that way when you come back, you do not have to re-enter this information. You will however have to enter your password, and this protects your name and account on our site.

Security and Encryption

Everything that travels through the Internet during your checkout process becomes a string of unrecognizable numbers before entering the Internet. Both My Daughter's Wish computers and the browser you use to surf the Web understand the mathematical formulas, called algorithms, that turn your credit card and personal information into numeric code during transmission and back again into meaningful information for processing.

These algorithms serve as door-locks on your account information. And while My Daughter's Wish and your computer can easily translate this code back to meaningful language, this process would be a daunting, almost impossible task for unauthorized intruders. That's because there are billions of possible keys that could potentially solve each formula - but only one that will work.

We use a Secure Socket Layer (SSL) to encode all information within the MDW shopping cart when it travels from your computer to our server. Security is activated when you register, log in or check out. To confirm that it is working look at the url in the address field of your browser. If the first part says 'https' then that means your information is being encrypted and sent to a protected area on the MDW server. In addition you should see a little lock in the lower right-hand corner of the browser. This confirms that your data is being protected.

We do not store credit card numbers. All credit card numbers are sent direct to the credit card processor and an additional layer of security and protection is provided by them to ensure safe passage: they encrypt and protect your credit card number as it travels over the web.

If you have any other questions or concerns regarding the safety of your credit card information on our site, please contact us at sheri@mydaughterswish.com.

Privacy Statement

Your privacy is very important to My Daughter's Wish. We do not, under any circumstance sell or rent your personal information to third parties for their marketing purposes.

Catalog

We are an online store and we do not have a product catalog.

Payment Types

We currently accept Visa, MasterCard, American Express, and Discover. Soon we will accept Checks online! We do not accept payment by mail at this time.

Sales Tax

California residents are responsible for paying sales tax. California sales tax is 8.25%.

Return/Refund Policy

Merchandise that is defective or damaged upon receipt may be returned to My Daughter's Wish for a full refund. Shipping charges will not be refunded. Please contact us via email immediately after your package arrives for a return authorization number. All claims must be made within 5 days upon receipt of order.

The email should include your name, phone number, shipping address, order number (which is located on the packaging slip) and a brief description of the problem. To expedite your request, please include your order number in the subject line of the email addressed to sheri@mydaughterswish.com.

Order Delivery

Delivery times vary depending on the type of shipment that was selected during the checkout process. We package and ship your order as quickly as possible, normally within one to two business days. Our Offices are located in Northern California, so your shipping location also affects delivery times. Shipping and handling charges on international orders may be charged at a higher rate based on U.S. Post Office shipping charges. If this is the case, My Daughter's Wish will attempt to contact you via email with your shipping & handling charges and order total before shipping your order.

Here are some general delivery guidelines:

UPS Next Day Air and Second Day Air to Contiguous USA are premium services and are expected in one and two days respectively.

For Alaska, Hawaii, Puerto Rico, Virgin Islands, and US Territories, there are two options via the US Postal Service: